Company Name: BAOKUN (HONG KONG) TRADING CO., LIMITED (“BAOKUN”, “we”, “us”, “our”)
Website: https://baokuntrading.shop/ (the “Site”)
Category: Custom handmade clay figurines created from real photos
Address: Room 803B, 8th Floor, West Bund International Building, 290-296 Yuen Chau Street, Cheung Sha Wan, Hong Kong
Effective Date: February 12, 2026

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, place an order, contact us, or otherwise interact with us.

1) Information We Collect

We collect information in the following ways:

A. Information You Provide

When you use our Site or services, you may provide:

  • Contact details: name, email address, phone number
  • Order and delivery details: shipping address, billing address (if required), order number, items purchased
  • Customization content: photos of people/pets, reference images, personalization instructions (pose, outfit, text on base, special requirements)
  • Customer support communications: messages you send to us via email, chat, or contact forms
  • Account information (if you create an account): login credentials and profile details

B. Payment Information

Payments are processed by third-party payment providers. We generally receive payment confirmation and transaction identifiers. We do not store full payment card numbers when processed by third-party providers.

C. Automatically Collected Information

When you browse the Site, we may automatically collect:

  • Device and usage data: IP address, browser type, device type, operating system
  • Log and interaction data: pages viewed, links clicked, time spent, referring URLs
  • Cookies and similar technologies: used to enable Site functionality and improve experience

2) How We Use Your Information

We use personal information to:

  • Process and fulfill orders (create your custom figurine, confirm order details, package and ship)
  • Communicate with you about your order (production updates, shipping tracking, revision requests)
  • Provide customer support and respond to inquiries
  • Improve our Site and services (analytics, troubleshooting, performance)
  • Prevent fraud and maintain security
  • Comply with legal obligations (tax, accounting, regulatory requirements)
  • Marketing communications (optional): send promotions or updates where permitted by law and you can opt out at any time

3) Photo & Customization Data (Important)

Because our products are made from real photos, we may collect and process images and related customization details you provide.

  • Purpose: We use your photos and instructions strictly to produce and refine your custom figurine, confirm likeness during review, and provide after-sales support.
  • Storage: We store these files only for as long as reasonably necessary for production, quality checks, and support.
  • Sharing: We do not sell your photos. We only share them with service providers involved in production/fulfillment as needed.

Marketing use: We will not use your photos for advertising, social media, or “before/after” showcases without your explicit permission (for example, a written “yes” via email/message).

4) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • keep the Site functioning (cart, checkout, security),
  • remember preferences,
  • analyze Site performance.

You can manage cookies through your browser settings. Disabling cookies may affect Site features.

5) How We Share Your Information

We may share personal information with trusted third parties to operate our business, such as:

  • Payment processors to complete transactions
  • Shipping and logistics partners to deliver orders and provide tracking
  • Website hosting/e-commerce platform providers to run the Site
  • Analytics providers to measure Site performance
  • Customer support tools (if used) to manage inquiries

We may also disclose information if required to comply with law, enforce our agreements, or protect rights, safety, and security.

We do not sell your personal information.

6) International Data Transfers

Your information may be processed in countries/regions different from where you live (for example, where our service providers or shipping partners operate). We take reasonable steps to protect data during international transfers in accordance with applicable laws.

7) Data Retention

We retain personal information only as long as needed to:

  • fulfill orders and provide services,
  • maintain business records (tax/accounting),
  • handle disputes and legal obligations,
  • support warranties/after-sales issues.

Photo files and customization data are retained for a limited period appropriate to production and support, then deleted or anonymized where feasible.

8) Data Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

9) Your Rights & Choices

Depending on your location, you may have rights to:

  • request access to your personal data,
  • request correction of inaccurate data,
  • request deletion (subject to legal obligations),
  • object to or restrict certain processing,
  • withdraw consent for marketing.

To exercise these rights, contact us using the details in Section 13.

Email marketing opt-out: You can unsubscribe using the link in our emails or by contacting us.

10) Children’s Privacy

Our Site is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

11) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the Effective Date. Your continued use of the Site after updates means you accept the changes.

13) Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

BAOKUN (HONG KONG) TRADING CO., LIMITED
Address: Room 803B, 8th Floor, West Bund International Building, 290-296 Yuen Chau Street, Cheung Sha Wan, Hong Kong
Website: https://baokuntrading.shop/