Company Name: BAOKUN (HONG KONG) TRADING CO., LIMITED (“we”, “us”, “our”)
Website: https://baokuntrading.shop/
Address: Room 803B, 8th Floor, West Bund International Building, 290-296 Yuen Chau Street, Cheung Sha Wan, Hong Kong
Effective Date: February 12, 2026

This Shipping Policy explains order processing, production time for custom items, shipping methods, delivery estimates, customs information, and how to handle shipping issues.

1) Processing & Production Time (Custom Orders)

Our products are custom handmade clay figurines made from real photos. Because each order is personalized, we require production time before shipping.

  • Order processing time: typically [1–3 business days] after order confirmation
  • Production time: typically [X–Y business days] after we receive complete photos and confirmed requirements (pose/outfit/text/accessories)

If your order requires additional confirmation (e.g., unclear photos or complex customization), production time may be extended.

2) Shipping Destinations

We ship to [list countries/regions or “most countries worldwide”].
If your location is not supported at checkout, please contact us at [Support Email].

3) Shipping Methods & Delivery Time

Shipping options and estimated delivery times are shown at checkout and may vary by destination.

Typical estimates (excluding production time):

  • Standard Shipping: [X–Y business days]
  • Express Shipping: [X–Y business days]

Important: Delivery times are estimates and are not guaranteed. Delays may occur due to peak seasons, customs processing, weather, carrier disruptions, or local delivery restrictions.

4) Shipping Fees

Shipping costs are calculated at checkout based on your destination and shipping method.

  • Standard Shipping Fee: [price or “calculated at checkout”]
  • Express Shipping Fee: [price or “calculated at checkout”]
  • Free Shipping (if offered): [conditions, e.g., “orders over $XX”]

5) Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

  • tracking number (if available),
  • carrier name (if available),
  • tracking link or instructions.

Tracking updates may take 24–72 hours to appear after dispatch.

6) Address Accuracy & Undeliverable Packages

Please ensure your shipping address is correct and complete (including apartment/unit numbers, postal code, and phone number if required by the carrier).

If a package is returned due to:

  • incorrect/incomplete address,
  • refusal to accept delivery,
  • failure to pick up from a local carrier point,

you may be responsible for additional re-shipping fees. Refunds for such cases may exclude shipping costs.

7) Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • import duties,
  • customs taxes,
  • clearance fees,

which are determined by your local customs authority. These charges are typically the customer’s responsibility and are not included in the product price or shipping fee unless stated otherwise.

Customs delays are beyond our control.

8) Damaged Packages / Items During Shipping

We carefully package fragile custom figurines to reduce transit damage. If your package arrives damaged:

  1. Contact us within 48 hours of delivery at [Support Email]
  2. Provide:
    • order number,
    • clear photos/video of the damaged item,
    • photos of the outer box and inner packaging,
    • photo of shipping label (if possible)

After verification, we will provide a solution in accordance with our Refund and Returns Policy (replacement/partial refund/full refund depending on the case).

9) Lost, Delayed, or Missing Packages

If tracking shows no movement for an extended period or the package appears lost:

  • Please contact us at [Support Email] and we will assist you in investigating with the carrier.
  • Carriers may take time to confirm a package as lost. Once confirmed, we will offer a solution (replacement or refund) based on the situation.

10) Split Shipments

In some cases (e.g., multiple items or complex custom orders), orders may ship in separate packages. If so, you will receive separate tracking information.